Shipping policy

Shipping Rates
  • FREE standard shipping on all orders over $150, worldwide.
Order Processing Time
  • Orders are processed Monday to Friday.
  • Orders placed by 3 pm Eastern Time (New York) will be processed within 1–2 business days.
  • Orders placed after 3 pm or on weekends/holidays will be processed the next business day.
Shipping Methods & Delivery Times
  • Standard Shipping (USA): 3–5 business days after processing. 
  • Express Shipping (USA): 1–3 business days after processing.
    Express shipping is available at checkout for an additional fee.
  • Standard International Shipping:
    Most international orders arrive within 7–14 business days after processing. Delivery times may vary depending on your location and customs processing.
All packages are shipped with a tracking number. Once your order is dispatched, you’ll receive an automatic email with your tracking details.
If you have any questions about your order status, please contact us at info@gemvivi.com with your name and order number. Our customer service team will respond within 24 hours.