Return & Refund Policy
We want you to love your Gem Vivi jewelry! If you’re not completely satisfied, we offer a 30-day return window from the date you receive your item.
Eligibility for Returns
- Items must be unworn, unused, and in the same condition as received.
- All original tags must be attached, and items must be in their original packaging.
- Jewelry with tags removed or signs of wear is not eligible for return.
- Final sale items are not eligible for return or refund.
Return Fee
- A flat $7.99 return shipping fee will be deducted from your refund.
How to Start a Return
- Email us at info@gemvivi.com with your order details to request a return.
- Once your return is approved, we’ll provide you with a prepaid return shipping label and instructions.
Damages and Issues
- Please inspect your order as soon as it arrives.
- If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.
Refunds
- We’ll notify you once your return is received and inspected.
- If your return is approved, your refund (minus the $7.99 return fee) will be processed back to your original payment method.
- Please allow time for your bank or credit card company to process and post the refund.
Thank you for choosing Gem Vivi and supporting sustainable, elegant jewelry!