Why Color

Most jewelry asks you to wait. For a birthday. An anniversary. A reason someone else decides is good enough.

We don't think you need one.

Every piece we make starts with a color — not because it matches something, but because it says something. About the day you're having. The person you're becoming. The version of yourself you don't apologize for.

We use real 925 sterling silver and 18k gold plating because you deserve something that lasts, not something that fades by the time the occasion does. And we make it in color because beige was never really the point.

This isn't about jewelry finding an occasion. It's about you not needing one.

Color is our love language.

6 Month Limited Warranty

At Gem Vivi, we stand behind the quality of our craftsmanship. That’s why we offer a 6 Month Limited Warranty against manufacturing defects on all Gem Vivi products purchased directly from our website.

What’s Covered:

Our warranty protects your Gem Vivi piece against material or workmanship defects under normal use for 6 months (180 days) from the date of delivery. If a covered issue arises within this period, we’ll repair or replace the item.

What’s Not Covered:

Accidents or mishandling
Modifications or attempted repairs
Negligence after purchase
Every day wear and tear
Failure to follow jewelry care instructions
(For care tips, see the Jewelry Care section.)

Who Is Eligible:

Warranty coverage applies to the original purchaser or any subsequent owner, as long as valid proof of purchase (such as a receipt or order confirmation email) is provided.

How to Make a Claim:

To file a warranty claim, email us at info@gemvivi.com with:

A clear photo of the item
Proof of purchase (receipt/order confirmation)
A brief description of the issue

We aim to respond within 24 hours. After we inspect your item, we’ll confirm if it qualifies under warranty.
If covered, we’ll repair or replace your item based on part/item availability and repair feasibility.
If your claim is not covered, you may opt for an out-of-warranty repair for a flat $35 service fee.
Repairs typically take 4–6 weeks.